About the role

Confidential search for a Payments Operations Manager to drive outcomes in credit, collections, underwriting, and digital financial products. This full-time on-site role in Surat is managed by a recruiting agency on behalf of a private employer.

You will own measurable results in credit, collections, underwriting, and digital financial products, partner closely with cross-functional stakeholders, and raise the quality bar for how the team delivers.

Category: Banking, Insurance & Fintech · Employment type: Full-time · Work mode: On-site (Surat, Gujarat) · Experience: 5–9 years

The hiring organisation remains confidential. Applications are reviewed by the recruiting agency managing this search.

Key responsibilities

• Own credit, risk, or product-ops outcomes within policy and regulatory bounds
• Improve portfolio quality, conversion, or collections effectiveness with data
• Partner with product, tech, and compliance on controlled process changes
• Document decisions for auditability and coaching of juniors
• Monitor early-warning indicators and escalate promptly

Required qualifications

• Relevant experience in banking, NBFC, insurance, or fintech operations
• Strong analytical ability and policy adherence
• Clear communication with customers and internal risk stakeholders
• Comfort with LOS / LMS / CRM systems common to lending or insurance
• High integrity in handling financial and personal data

Preferred qualifications

• Prior underwriting or collections leadership
• SQL or advanced Excel for portfolio analysis
• Exposure to digital lending journeys

Benefits and perks

• Competitive annual CTC with performance-linked variable pay
• Provident Fund and gratuity as per Indian labour law
• Medical insurance for self and eligible dependents
• Learning and certification budget with manager approval
• Standard office working hours in IST at the Surat workplace
• Paid time off, public holidays, and parental leave policies
• Structured leveling, transparent feedback, and internal mobility

Location and working hours

This is an on-site role based in Surat, Gujarat, India. Day-to-day collaboration runs during standard IST office hours at the Surat workplace.

Hiring process

Expect a structured process: recruiter screen, role-fit or technical interview, hiring-manager deep dive, and a final leadership conversation. We aim to move qualified candidates from first conversation to offer within three to four weeks.

Apply through WePlacement with an up-to-date resume. Shortlisted candidates will be contacted by the recruiting agency managing this confidential search.