Cancellation & Refund Policy

1. No cash refunds

WePlacement does not provide cash refunds once a subscription, service fee, or candidate placement has been activated or completed. Fees already earned stay payable and, once collected, are not returned in cash. This applies to payments collected through Razorpay and to invoices paid by any other agreed method. GST charged on a taxable supply is part of that invoice and follows the same rule.

Invoices are issued by More Yogesh Dharmraj, a proprietorship trading as Kokilian Signature (GSTIN 24EBRPM3109J2ZE). GST registration is Regular, with effect from 20 February 2026, under the Gujarat Goods and Services Tax Act, 2017. A tax invoice shows GSTIN 24EBRPM3109J2ZE and the applicable breakup: CGST and SGST for supplies within Gujarat, or IGST for supplies to other states.

Cancelling a service stops future charges where this policy says so. It does not convert an earned fee into a cash refund.

2. SaaS subscriptions

Agency software plans are billed in advance for the interval shown at checkout (for example, a monthly period). Payment is processed by Razorpay. A paid period starts when Razorpay confirms the payment and we activate the subscription.

• Renewal: A subscription renews automatically at the end of each paid period, at the then-current price for that plan, until you cancel.
• How to cancel: Email support@weplacement.com from the account email address, or use Contact billing support on the Billing page in your agency account. Tell us the account email and that you want the subscription cancelled. We will confirm once cancellation is recorded with Razorpay.
• When cancellation takes effect: Cancellation stops the next renewal. You keep access until the end of the period you have already paid for. We do not refund the unused part of that period.
• After activation: Once a subscription period has been activated, the fee for that period is not refundable in cash, including if you cancel during the period or use only part of it.
• Failed renewal: If a renewal payment fails, access may be suspended until payment succeeds. An amount that was never successfully collected is not a refundable charge.

3. Recruitment and placement fees

A recruitment service fee or placement fee is earned when the service is activated or when the candidate placement is completed, as stated in the applicable agreement or invoice. Earned fees are not refundable in cash.

Those fees are backed by our standard replacement guarantee, not by a money-back promise. If the placed candidate leaves employment, or the client ends that employment for performance, during the replacement window, and the fee was paid by the due date, WePlacement will use reasonable efforts to introduce a replacement candidate for the same role at no additional professional fee.

• The replacement window is 60 to 90 days, as written in the placement agreement. If the agreement does not name a period, the window is 90 days from the candidate's start date.
• The guarantee is a replacement candidate. It is not a cash refund of the fee, and it is not a credit that can be paid out.
• The guarantee applies only when the fee was paid on time. It does not apply if payment was late, the role or compensation was changed in a material way after the placement, or the candidate left because the client did not honour the employment terms.
• One replacement search is included for a qualifying fall-off inside the window. A further placement after that replacement is a new engagement.

4. Candidates

WePlacement does not charge candidates a fee to create an account or to apply for a job. If anyone asks you for money in our name to apply, interview, or receive an offer, do not pay, and write to support@weplacement.com.

5. Billing questions

If you believe a payment was taken in error, or a charge does not match the plan or invoice you accepted, email support@weplacement.com within 7 days of the charge with the payment reference. We will check the payment with Razorpay's records. A review does not create a right to a cash refund where this policy says the fee has been earned.

This policy sits alongside our Terms & Conditions. Questions about a charge can also be sent through the contact page.